Effective communication is 20% what you know and 80% how you feel about what you know. The challenge of leadership is to be strong, but not rude; be kind, but not weak; be bold, but not bully; be thoughtful, but not lazy; be humble, but not timid; be proud, but not arrogant; have humor, but without folly.
Management quotes by Stephen Covey
Also aboutLeadership, TQM, Control, Feedback, Trust, Clarity, Economics, Planning, Aim
Effective leadership is putting first things first. Effective management is discipline, carrying it out. Management is efficiency in climbing the ladder of success; leadership determines whether the ladder is leaning against the right wall. A cardinal principle of Total Quality escapes too many managers: you cannot continuously improve interdependent systems and processes until you progressively perfect interdependent, interpersonal relationships. Accountability breeds response-ability. Light is the greatest disinfectant in nature and also in organizations. Trust is central to an economy that works. A mission statement is not something you write overnight... But fundamentally, your mission statement becomes your constitution, the solid expression of your vision and values. It becomes the criterion by which you measure everything else in your life. An empowered organisation is one in which individuals have the knowledge, skill, desire, and opportunity to personally succeed in a way that leads to collective organisational success.
The system is that there is no system. That doesn't mean we don't have process. Apple is a very disciplined company, and we have great processes. But that's not what it's about. Process makes you more efficient. The people who are doing the work are the moving force behind the Macintosh. My job is to create a space for them, to clear out the rest of the organization and keep it at bay.
Management quotes by John Davison Rockefeller
Also aboutBusiness, Work, Leadership, Control, Marketing
Having a personality of caring about people is important. You can't be a good leader unless you generally like people. That is how you bring out the best in them. As much as you need a strong personality to build a business from scratch, you also must understand the art of delegation. I have to be good at helping people run the individual businesses, and I have to be willing to step back. The company must be set up so it can continue without me. Train people well enough so they can leave, treat them well enough so they don't want to.
There are people who are really good managers, people who can manage a big organization, and then there are people who are very analytic or focused on strategy. Those two types don't usually tend to be in the same person. I would put myself much more in the latter camp. Mark Zuckerberg