Stephen Covey

American educator, author, businessman, and keynote speaker. His most popular book was The Seven Habits of Highly Effective People.

About Understanding

Also about
Communication

Both times I was in India, I could not get people to listen to each other. I had to literally tell people to listen to each other and tell them that they can't get creative and find alternate solutions if they don't listen to each other. There's a lot of arguing and justifying.